![]() ![]() ![]() Office Products and Wireless Returns Policy New electronic items fulfilled by Amazon AU can be returned for change of mind, for a replacement or a full refund of the purchase cost of the item within 30 days of receipt of delivery.For information about returning faulty electronics please see Returning Faulty Items. Please see our Amazon Global Store Returns policy and Refunds policy for more information about returning Amazon Global Store items.Ĭamera, Electronics and PC Returns Policy Please see About Marketplace Returns & Refunds for details on Seller returns policies. To return faulty items see our Returning Faulty Items policy.įor items ordered on from a seller that fulfils and ships its own inventory (also called a third party seller), any returns will be in accordance with the returns policy set by that seller (not the Amazon AU returns policies). This change of mind return policy is in addition to, and does not affect your rights under the Australian Consumer Law including any rights you may have in respect of faulty items. Unless otherwise stated, original shipping fees for change of mind returns are not refunded. Please Contact Us and see About Items That Can’t Be Returned. In some circumstances, these items may be eligible for a refund or a replacement (for example, if you receive the wrong item due to an Amazon AU error or if the item is faulty). In some cases, the nature of the item means that it is non-returnable, for example, due to hygiene/health and personal care/wellness/consumable nature of the product. We are working to release CUE 2.16 which should correct some current issues with audio in 2.15.83.You can return most new, unopened items fulfilled by Amazon AU within 30 days of receipt of delivery for a replacement or full refund of the price you paid for the item if you change your mind - see About Replacements and About Refunds. In the mean time, have you tried uninstalling your audio drivers and updating them to the latest version from the MOBO manufacturer's website? I would try this in the following order and see if it works:Ģ) Uninstall the Audio Drivers from Device Managerĥ) Install CUE 2.14 (2.15 has a known audio issue current) I reached out to our Technical Support staff, and you should have an update shortly. I'm going crazy here trying to figure it out. I'm racking my brain to figure out whats going on cause it's not my sound card, not the headphones itself, not youtube. Now after this ONE RANDOM REBOOT, it won't do it again. Tried everything I could, reinstalling stuff, multiple reboots, you name it. I really can't figure out what's happening. And it can't be YouTube because neither I or my friends can get it to happen on their PC's and they are using different set ups. It's confusing the hell out of me because if it was faulty headphones, it SHOULD be completely random right? I haven't had it happen on anything else I have tried ITunes, Discord, and video games. About halfway through the clip it will happen. I was watching a video called, "Fireworks fails compilation (Epic!)" and it happens at the same clip at the 5:20 mark. I am able to go to any video it happened on, go to the time it happened, and it play from there, and it will ALWAYS happen. This doesn't happen with any other headphones I have tried or any other device. I first noticed this on YouTube, randomly videos would begin to increase in volume and distort for around 10 seconds, then would stop. I'm also having this, it seemed to start today after updating. Starting the PC without the headset hooked up. Any ideas on what to try next? It does look driver related, since switching to the windows driver gives me good stereo audio. I had tried almost anything I can think off, short of formatting (IT guy over here, and been trying stuff for 2 weeks) and I also have two ignored tickets with corsair support (593488 & 597223), no good news so far. If you have the time listen to the attached audio file, it will makes things clear, its like some sort of distortion build that that keeps getting worst, dolby and FPS competition make it really obvious, but its there lurking in all the profiles. The headset seems to be alright if i manually change the driver from the corsair one to the generic USB Audio Device driver that comes with windows, but I only get stereo audio that way, no 7.1. And on the other, and this is what I can't really figure out, I'm getting occasional distorted or saturated audio. On the one hand I had the CUE problem with steam voice that hasn't been fixed yet, the only workaround I found is to rollback to the previous CUE version. I had to exchange my M65 pro cos it wouldn't click out of the box and still can figure out the damn VOID USB Headset. I bought a K65 rapidfire and I love it so I decided to trust the brand and go corsair all the way, It didn't end up well. Hi People, looking for some help over here. ![]()
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